Some days before at Google I/O 2018 we have seen a new way of assisting life, which is going to book an appointment instead of you yourself do it, Yes that's True, Google is developing an efficient Artificial Intelligence for communicating with the shop owner or any other person who is going to take an appointment in a way normal person use to take.
What is Google Duplex ?
It's a new tool from Google that aims to use Artificial intelligence (AI) to "accomplish real-world tasks over the phone" according to Google's AI researchers and developers. For now, that means very specific tasks like making appointments, but the tech is being developed with an eye on expansion into other areas. Spending billions to create a cool way to make dinner reservations sounds like something Google would do but isn't a great use of time or money.Duplex is also more than we saw in a demo and if it ever leaves the lab will be a lot more than we see or hear on our end. There are huge banks of data and the computers to process it involved that aren't nearly as cool as the final result. But they are essential because making a computer talk and think, in real time, like a person is hard.
How does Google Duplex Work ?
From the user end, it's as simple as telling Assistant to do something. For now, as mentioned, that something is limited to making appointments so we would say, "Hey Google make me an appointment for an oil change at Joe's Garage for Tuesday morning," and (after it reminded us to say please) it would call up Joe's Garage and set things up, then add it to your calendar.
Duplex is using what's called a recurrent neural network. It's built using Google's Tensor-flow Extended technology. Google trained the network on all those anonymized voicemails and Google Voice conversations you agreed to let it listen to if you opted in with a mix of speech recognition software and the ability to consider the history of the conversation and details like the time of day and location of both parties.
Essentially, an entire network of high-powered computers is crunching data in the cloud and talking through Assistant on your phone or other product that has Assistant on board.
Where can I learn more?
Google is surprisingly open about the tech it is using to create Duplex. You'll find relevant information at the following websites:
- Google AI blog (Google)
- Deepmind
- Tensorflow.org
- The Cornell University Library
- Google Research (Google)
- The Keyword (Google)
- ML Kit (Google)
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